Ordering

To process an order with Bestcase™ we require a Purchase Order. The Purchase Order will be supplied by your firm.

Once received, Bestcase™ will issue an invoice requesting a 50% deposit. Shop drawings on custom items are typically provided within 7-10 business days once we receive the deposit. All lead times are in effect upon the receipt of the approved shop drawings.

Balance payments are due prior to items being shipped from our warehouse.

 All Custom RFQ's are valid for 30 days from the date they are issued. Pricing is based on complete scope provided by the specifier. Changes to quantities may require a revised quotation. Pricing, as quoted, is based on conditions prevailing at the time of your order. Permissible variation in quantities will be to the seller's standard practice.

Purchaser is responsible for confirming options, materials, quantities, etc., for completeness and conformity to plans and specifications. All orders ship upon completion of fabrication. A one-week grace period may be available, after which storage fees will apply. 

Please consult with a Bestcase™ product specialist for all custom specifications. All custom items are not returnable. This includes, but is not limited to, custom colors and / or materials. Custom manufactured items for which shop drawings have been issued cannot be cancelled. Projects can only be cancelled prior to the receipt of shop drawings. Requests to stop or cancel production after the issuance of shop drawings, will result in a 50% charge of the contract amount.

Shipping 

All Bestcase™ products are fully assembled unless otherwise noted and are packaged and palletized. Estimates typically include a shipping quote. A Bestcase™ logistics professional will assist our clients in coordinating all common carrier shipments. 

Please note, that if the shipment is not delivered to a commercial address additional fees may apply. 

While lead times may vary 6-8 weeks is standard. Specific lead times can be provided at the time of your order.

Please contact a Bestcase™ logistics professional regarding our shipping protocol. 

For orders shipped within New York State we will require a copy of the following, NYS resale certificate ST-120, ST-120.1 or ST-130.

It is most important that you inspect the package at the time of delivery. Ask the freight carrier for a copy of the delivery receipt.

Record the freight company’s name and trailer number so we may track the order.

It is the receivers responsibility to check that all items are correct and all pieces are accounted for before you sign.

If the product is damaged in shipping, you must note the damages on the delivery receipt.

If only part of an item is damaged, you may accept the order, note the damages, and contact us. The common carrier, freight broker and Bestcase™ must be notified within 24 hours of all damaged merchandise.

Proper documentation and photos must be provided by the client. We will do everything in our power to expedite the damage dispute process.

As each claim is different, we do not guarantee that any damaged merchandise will be replaced at the expense of Bestcase™.